Our Rules

The booking will be accepted as soon as the Agency receives the deposit of 30% of the
total renting amount, to be sent by bank tranfer, credit card or cash. If the deposit will not
arrive before expiring date fixed in the reservation, the same will be cancelled without any
further advise.
The request of a particular apartment (number, floor, orientation, etc.) or specific parking spot will be considered without however being guaranteed.
The Agency reserves the right to substitute the booked flat in case of unforeseen circumstances.
For stays of less than one week, the price list is not valid.
- In case of cancellations communicated within 60 days before arrival, will be refunded the full amount you paid. The cost of the agency procedure for cancellation involves a fixed charge of € 30,00 which will be deducted from the refunded amount.
- In case of cancellations communicated between 59 and 15 days before arrival, you will receive a Voucher with the same amount that you already paid, valid for a reservation in the current summer or in the next summer season.
- In case of cancellations from 14 days before arrival, the full amount of the deposit will be retained.
- In case of limitations on the free movement of people in our or in your land (closed borders), the Agency will convert the amount into a voucher that can be used in current or following season.
-Cancellations of reservations that use vouchers issued in the previous years do not give the right, in any case, to any refund, whether total or partial, or to the issue of a new voucher.
Any holidaytime's shortening are possible without charge up to 60 days before the arrival.
The final payment and extra charges must be paid at the agency at the arrival in cash or credit cards (according to the current regulations).
It is also possible to pay the balance by bank transfer, but this must be done at least 5 working days in advance from the day of arrival.
The entrance in the apartment may take place between 4.00 pm and 7.00 pm of the arrival date. If the reserved premises are not occupied by the guest by 7.00 pm of the arrival day, without prompt notification to the Agency, the lodging will be considered vacant and the deposit will be retained.
In case of an anticipated departure or delay of arrival there will be no reimbursement.
The agency will also collect, at the time of payment, a cash deposit of € 100.00 (which can be increased up to € 500.00 at the discretion of the agency). A receipt will be given to confirm the payment of the deposit.
It will be returned at check-out after ascertaining the good condition and cleanliness of the apartment.
The deposit is returned only and exclusively upon return of the receipt. In the absence of this document, the deposit can’t be returned.
The Agency may ask the Client to wait in the office to check the apartment (about 20/30 minutes) or will refund the amount by bank transfer.
In case of non-compliance with the general rental conditions and condominium regulations, loss of the keys to the apartment and/or any keys to the safe, the Agency reserves the right to retain the full amount of the deposit or part of it.
-The number of guest in an apartment must not exceed the number of beds available.
-The Agency reserves itself the right to control the apartment, without informing in advance, even if the guests are not in the house.
- The guest shall bring his bed-linen, bath-towels, tablelinen. For each bed is available one pillow and one blanket.
-It is forbidden to use any one’s own stove or heater.
Keys must be returned to the agency and the parking space must be vacated no later than 10:00 a.m. on the day of departure.
If the customer wishes to leave outside office hours can leave the keys inside the letter box outside the office. The deposit mentioned in 5. will be sent by bank transfer following the necessary checks.
The client must leave the accommodation clean, free of garbage, with interior and exterior shelves in order, bathroom and kitchenette clean, dishes washed and refrigerator empty. It is forbidden to change the arrangement of the furniture. Otherwise, cleaning and tidying costs will be deducted from the deposit, the amount depending on the type of apartment.
Complaints regarding the clean service, as well as items missing from the inventory or damaged, must be reported to the agency within the hour following the delivery of the keys or in any case by 7 p.m.
The agency will check and rearrange the apartment consistent with the presence of its staff on site. No rearrangement will be made in case of late communication with respect to the terms or cleaning carried out directly by the client
The Agency is not responsible for eventual breakages, accidents, stealings, delays or losses.
The Agency is not responsible for circumstances of force-majeur.
Pets are admittet (extra charge), only with authorisation, considering also the regulation of each building.
Breach of apartment regulations (excessive noise or disruption) and/or the bad behavior of the pets make the contract void.
If pet hair, droppings, holes or other breakages are found in the apartment or in the garten, the security deposit referred to in Section 5 will be retained.
The parking spaces are small size. If the guest has a an oversized car and cannot use the allocated parking spot, it is necessary ask the Agency for an alternative parking space. If they are all already assigned, the customer must personally find a suitable solution at his own expense, as it is strictly forbidden to use or obstruct other already allocated parking spaces.
In case the gas bottle will be exausted, please inform immediately the Agency. The gas service will be not executed on sunday afternoon. .
When making their reservation, the Customer expressly accepts all of the provisions and terms and conditions stated herein.